Enterprise

Enterprise customer service, WhatsApp-native.

Truspond gives large teams the identity, security and compliance controls a procurement review asks for — SSO, SCIM, custom roles, audit and SIEM, white-label and an uptime SLA — without taxing you per agent. Simple enough for a shop; secure enough for a bank.

Security review — sorted
  • SSO — SAML 2.0 & OIDC
  • SCIM user provisioning
  • Role-based access (RBAC)
  • Audit export + SIEM feed
  • Signed DPA & data residency
  • Written uptime SLA
  • Encryption in transit & at rest
  • Isolated single-tenant hosting
What "enterprise-ready" means

The controls your security review asks for.

SSO + SCIM

SAML/OIDC single sign-on and SCIM auto-provisioning, so staff identity lives in your own directory — joiners and leavers sync automatically.

Custom roles (RBAC)

Build roles in the portal and map every permission, team and inbox to how your organisation actually works.

Audit & SIEM

Full audit-log export and a SIEM feed (CSV + webhook), so your security team sees every action in their own tools.

White-label

Run the whole platform on your own brand and domain — for large deployments, subsidiaries and resellers.

Data residency & DPA

A signed DPA, data-residency options and privacy controls, with encryption in transit and at rest.

Isolated hosting

Run on a dedicated, single-tenant deployment — your own isolated database and instance, in the region you choose. No noisy neighbours; your data never shares a table with anyone else.

Uptime SLA & support

A written uptime commitment, dedicated support and guided onboarding for teams that can't afford to go down.

Why Truspond for enterprise

Enterprise controls, without the enterprise tax.

  • No per-agent bill

    WhatsApp charges by message, not by seat — so Truspond doesn't tax your team size. Add 10 agents or 200; you pay for what you send, not who's logged in.

  • One platform, not five tools

    Help desk, verification, campaigns, catalogue and payments run on one login — so a reply, a receipt or an OTP is never a separate contract.

  • Runs where you need it

    Data-residency options, a signed DPA and white-label mean Truspond fits your compliance posture — not the other way around.

Built on Truspond's core
  • The full Help Desk — tickets, SLAs, routing, reporting
  • Verify — a trust badge on every contact
  • Verification API across three channels
  • Campaigns, catalogue & payments
Questions, answered

Enterprise FAQ

Does Truspond support SSO (SAML and OIDC)?

Yes. On the Enterprise plan, staff sign in with your identity provider over SAML 2.0 or OIDC, and SCIM keeps user accounts and roles provisioned automatically as people join and leave.

Where is our data hosted, and is there a DPA?

Enterprise customers get a signed Data Processing Agreement and data-residency options, with encryption in transit and at rest. Audit logs can be exported and streamed to your SIEM.

Is there an uptime SLA?

Yes — the Enterprise plan includes a written uptime commitment, dedicated support and guided onboarding.

Can we run Truspond under our own brand?

Yes. White-label lets you run the whole platform on your own brand and domain — useful for large deployments, subsidiaries and resellers.

How is Enterprise priced?

Enterprise is custom, value-based pricing — not a per-agent bill. Because WhatsApp charges by message rather than by seat, Truspond doesn't tax your team size; we scope it to your organisation. See where Enterprise sits in the plans →

Bring enterprise customer service to WhatsApp.

Tell us about your team and your security requirements — we'll scope it with you.

Try Truspond on WhatsApp