Most tools give you a busy inbox. Truspond gives you a help desk — every enquiry becomes a job with an owner, a clock and a clear "done." Your customers get answered; nobody gets forgotten.
Each message becomes a ticket with an owner and a status — open, waiting, or done — so a question is never "seen and forgotten."
Response-time targets put a gentle clock on each ticket. You can see, at a glance, what's due — before a customer has to chase you.
Ask for a rating after each resolution. Watch your reply times and happy-customer score — the numbers that actually grow a business.
Open, pending, resolved — every conversation has a clear state.
Hand a ticket to the right person so it's always someone's job.
A clock on each ticket flags what's due, so replies don't slip.
Save your best answers and send them in one tap.
Label enquiries and leave private notes for your team.
A quick rating after each resolution shows how you're doing.
Auto-reply after hours so customers always know what to expect.
Reply times, volumes and team performance — in plain numbers.
Route each ticket automatically — round-robin or to whoever's least busy, with per-service rules — so nothing waits for a manual hand-out.
Write help articles once — they power one-tap answers for your team, feed the AI, and back a self-service portal for customers.
Give customers a private page to raise and track their own tickets and read your help articles — deflecting the repeat questions before they reach your team.
Every ticket shows whether the customer is ✓ verified — real, reachable, opted-in — so your team always knows who they're dealing with. About Verify →
Common questions — hours, price, "where's my order" — get an instant reply on WhatsApp, while email and web enquiries arrive with a ready-to-send AI draft. Your team only handles what's new.
AI suggests the answer; your team just reads it and taps send. Faster replies, still in your voice.
Long thread? Get the gist in a line, auto-tagged and routed to the right person.
The Help Desk is included in Premium; AI Help Desk is an optional upgrade on top — turn it on when your volume grows, priced on what it actually handles.
WhatsApp, email, SMS and your website forms all land in the same help desk. One screen, one workflow.
Point your support@ address at Truspond — every email becomes a ticket, threaded and assigned, and your replies go back to the customer by email. No more support mail stuck in one person's inbox.
Capture, Notify, Campaigns, Catalogue, Payments and your Inbox all feed the desk — a reply, a receipt or a payment is never a separate app.
When a customer messages you first, replying is free of Meta charges. Service is exactly what WhatsApp makes least expensive.
On the Enterprise plan, the help desk adds the identity, security and compliance controls a bank, hospital or large team's security review asks for.
SAML/OIDC single sign-on and SCIM auto-provisioning, so staff identity lives in your own directory.
Build roles in the portal and map every permission and team to how your organisation actually works.
Full audit-log export and a SIEM feed (CSV + webhook), so your security team sees every action.
Run the whole desk under your own brand and domain — for resellers and large deployments.
A signed DPA, data-residency options and privacy controls built in for compliance reviews.
A written uptime commitment, dedicated support and onboarding for teams that can't go down.
A help desk turns customer messages into work you can finish. Instead of a plain chat list, every WhatsApp, email or web enquiry becomes a ticket with an owner, a status and a response-time target — so nothing gets forgotten and your whole team can service customers from one screen.
A shared inbox shows the messages. A help desk manages the work: who is handling each enquiry, whether it is still open, how fast it was answered and whether the customer was happy. It is the difference between reading messages and actually running customer service.
Service is the cheapest thing to do on WhatsApp. When a customer messages you first, replying inside that conversation is free of Meta message charges — you only pay for outbound templates like promotions or reminders. A help desk is mostly customers writing to you, so it runs at very low message cost.
AI Help Desk answers your common questions instantly, drafts replies for your team to approve, and summarises long conversations — so repetitive enquiries are handled for you and your team only steps in when it matters.
Start free, and give every customer one place where they're actually looked after.
Free to start — pay only for the messages you send. See plans & pricing.